Privacy Policy for Hitch Happens LLC
Effective Date: November 15, 2024

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At Hitch Happens LLC ("we", "our", or "us"), we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect two types of information from you: Personal Information and Non-Personal Information.

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a. Personal Information

When you make a purchase, create an account, or contact us for customer service, we may collect the following personal information:

• Name

• Email address

• Billing and shipping addresses

• Phone number

• Payment information (e.g., credit card details)

• Order details (e.g., products purchased, quantities)

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b. Non-Personal Information

We may automatically collect non-personal information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages viewed on our website

• Time spent on each page

• Referral information (e.g., where you came from, such as a search engine or another website)

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c. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, personalize your experience, and analyze website performance. You can manage or disable cookies through your browser settings, but this may impact the functionality of certain features on our website.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and customer service communications.

• Customer Support: To respond to your inquiries, resolve issues, and improve our customer service.

• Marketing Communications: If you opt-in, we may send you promotional emails, newsletters, and special offers. You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.

• Website Improvement: To enhance the functionality, performance, and content of our website, and to understand how users interact with our site.

• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights, safety, and property.

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3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers to assist in operating our business, including:

• Payment Processors: To securely process payments for orders.

• Shipping Providers: To fulfill and deliver your orders.

• Email Service Providers: To send transactional or marketing emails.

• Analytics and Marketing Services: To help us improve our website, marketing strategies, and customer engagement.

These third-party service providers are required to handle your personal data in accordance with applicable privacy laws and to protect your information.

We may also disclose your information if required by law, in response to legal requests (e.g., subpoenas or court orders), or to protect our rights, property, or safety, or the rights, property, or safety of others.

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4. Data Security

We use a variety of security measures to protect your personal information, including encryption, secure servers, and firewalls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. You are also responsible for keeping your account information and password confidential.

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5. Your Rights and Choices

You have the following rights with respect to your personal data:

• Access: You can request access to the personal information we have about you.

• Correction: You can request that we update or correct any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or business purposes).

• Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us directly.

To exercise any of these rights, please contact us at info@hitchhappensllc.com.

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6. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised Privacy Policy will be effective as of the date indicated at the top of the page. We encourage you to review this Privacy Policy periodically for any updates.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Hitch Happens LLC
Email: info@hitchhappensllc.com
Phone: 859-516-3496

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By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.